Complimentary worldwide shipping on orders over €350 · New: La Nuit Étoilée Collection
We are at your service
Whether you have a question about sizing, wish to arrange a personal styling session, or simply want to know more about a piece you have admired — our team responds to all enquiries within one business day.
At Maison Élan, client service is not a department — it is an attitude. Our team of dedicated advisors is available to assist you across all aspects of your experience with the Maison, from your first enquiry to the moment your order arrives beautifully wrapped at your door.
Questions about your order, delivery status, or returns? Our logistics team monitors all orders in real time and will respond to your query within four business hours.
Work one-to-one with our personal styling team to build a curated selection tailored to your precise measurements, preferences, and occasions. Available in-boutique and virtually.
For truly singular occasions, our atelier accepts bespoke commissions. From bridal lingerie to anniversary gifts of extraordinary intimacy — we create pieces to a brief.
We partner selectively with luxury retailers and boutiques whose values align with our own. To begin a wholesale conversation, please contact our commercial director directly.
For press loan requests, editorial collaborations, or media enquiries, please contact our communications director Solène Bernard via the form above, selecting "Press" as your subject.
Every Maison Élan order arrives gift-wrapped as standard. For personalised ribbon, handwritten notes, or bespoke gift curation, contact our client services team with your requirements.
Imagine an hour in our Parisian boutique — champagne poured, the collection laid out before you, an expert stylist at your side who knows not only the pieces, but how they will feel, how they will move, how they will make you feel when you wear them.
Our Personal Styling service is available in-boutique in Paris and, for clients who cannot travel, as a virtual consultation via video. Each session lasts between sixty and ninety minutes and concludes with a curated selection sent to your door on approval.